E Host Solution provides web hosting for many clients and for this reason users must abide by the following guidelines to protect the interests of themselves and others within the system.
Upon payment and account activation, user agrees to be bound by all guidelines as outlined in our Acceptable Use Policy (AUP).
Refusal of Service:
We reserve the right to refuse, terminate, or suspend service for any reason at our sole discretion.
All services provided by E Host Solution must be used only for lawful purposes and any account that is found to be either questionable or in violation of this policy will be terminated without warning. As a user it is your responsibility to request approval if you have doubt or you are unsure on whether your content is acceptable. E Host Solution does not permit the following on our system:
– sites with hacking content or links to hacking content
– pornographic material or links to sites with pornographic material
– improper use of copyrighted material
– pirated software
– warez sites
– IRC Bots
E Host Solution will be the sole arbiter as to what constitutes content violation. All users of our system agree to indemnify and hold E Host Solution guiltless for any judgment or action taken against them due to their actions or content that is placed on our system.
The sending of unsolicited emails, or spamming, is prohibited on all E Host Solution servers. You are responsible for all email addresses associated with your account and for all emails that are sent through your account. Any account found in violation of our no-tolerance spam policy will be immediately terminated without warning.
10% of Server Resources
Usage of more than 10% of E Host Solution system resources at any given time is a harmful burden and is completely unacceptable. Any account found in violation by using more than 10% of the system resources at any given time will be terminated from the system immediately without warning.
Backup Your Content
Your are responsible for keeping current backups of your files. Although, E Host Solution conducts routine system backups and can often restore client data we are not responsible for file or data loss. If you incur file or data loss, you agree to hold E Host Solution guiltless.
Payment and Cancellation
Hosting fees are payable annually in advance, however you may terminate your account at any time. Your account renewal date is the date that your account was initially setup. Accounts are automatically renewed for an additional term on the account renewal date, and hosting fees are due on that date. There is no termination fee or penalty for closing your account. To close your account, please complete the account closing form here, or contact us at least 15 days prior to your account termination date.
Accounts over 15-days past due are subject to suspension (web site and email is frozen), and accounts over 30-days past due are subject to termination (files removed from the server). If your account is terminated for any reason, E Host Solution is under no obligation to save or provide a backup copy of your website. In the event that we have a backup of your website, you are subject to an $85 archive fee to restore your site, or obtain a copy of your website.
E Host Solution provides multiple forms of customer support, and we encourage clients to use online support resources when possible. We provide telephone support during normal business hours. As a user of our system you agree not to abuse our customer support systems. E Host Solution will be the sole arbiter as to what constitutes a violation of this provision. Customer support does not include installation of third-party software, code debugging, cleaning of hacked sites or customization of software.
Failure To Follow our AUP
Failure to follow any term or condition will be grounds for immediate account termination. No refunds are guaranteed under any circumstances and any refunds given are solely at the discretion of E Host Solution.
No Liability For Account Termination
Neither party will be liable to the other for any termination or expiration of any Service or this Agreement in accordance with its terms.
Finalization of Policies
This agreement supersedes any written, electronic, oral or implied communication you may have had with E Host Solution or any agent or representative thereof, and constitutes the complete and total agreement between the parties.
Please contact us if you have questions about our Acceptable Use Policy.
Updated: December 15, 2014